We offer Next Day, 2nd Day and 3rd Day Select besides our normal ground delivery.
Air deliver orders placed by 12.00 Noon CDT will be shipped that business day.
** Please be aware that both air and ground deliveries are delivered only on business days.
* Free shipping offer is for orders going to one address.
Air deliveries are not delivered on Saturday, Sunday or, Holiday's.
Please note: Ground delivery orders are shipped in most cases within 1 business days after placing your order. Ground deliveries normally take 3-5 business days after your order has been shipped.
Please keep that in mind when placing your order.
We use both UPS and USPS Priority Mail as a shipping method.
Returns and Exchanges for Willow Tree® products can be made by clicking on the links shown below. When making returns or exchanges, the products must be free from any wear or damage. Please note: There is a 20% restocking fee for straight returns.
There maybe additional fees with damaged or missing display boxes or packing material.
If you are exchanging for a different item(s) the restocking charge will be wavied. Returns must be made within 30 days of our shipment date. If you have any questions about returns or exchanges, you may call us Toll Free at: 1.877.848.8300. Please Note: Orders can be returned or, exchanged up to 30 days after purchase.
You can send your returns and exchanges with a copy of your invoice/packing slip to:
Willow Tree Store.com
2100 Bruhy Road
Plymouth, WI 53073
Attn: Return-Exchange Dept.
With both return and exchanges, you pay for the postage to
us. With exchanges, we pay for the shipping back to you.