What is your return and exchange policy?
Normally, our return exchange policy is 30 days from the date of shipment.
As a courtesy to our customers, we extend our policy to help you shop earlier and not have to worry about a time frame dealing with the Christmas rush.
During the Christmas season (Sept 1st - December 18th), we offer our customers to return or exchange their items up until January 16, 2013.
The 30 day policy will revert back to 30 days starting on December 18, 2012
(The information and policies used for return/exchanges can be found on the bottom of every web page under shipping & returns.)
Do you offer Air Delivery?
Absolutely! Orders placed by 11.00 am CDT can still be shipped out via UPS!
We offer Next Day, 2nd Day and 3rd Day Select besides our normal ground delivery.
How fast can I expect my order?
In most cases you will get your order in 4 to 5 business days. During the rush holiday season, it maybe 5 to 7 business days for ground shipping throughout the United States. There is expedited shipping options with UPS. We offer 3rd day, 2nd day, and next day air for our customers.
Can I track my order?
Yes you can! Once your order ships, you will receive a tracking number by way of Email. The Email will either come from UPS or, USPS depending on the size of the package.
Can I order Toll Free instead of putting my credit card online?
Yes you may! We have a Toll Free numbers you can use to order from us at WillowTreeStore.com. You can call our Customer Service number at: 1.877.848.8300 during customer service hours listed on the top of every web page!!
How can you contact you at WillowTreeStore.com?
We have a variety of ways for you to contact us!
You can call us by using our Toll Free phone number at: 1.877.848.8300 or, you can Email us directly by going to our contact us page and sending us a message by Email.
We try to make it as easy for our customers as we can!
How does the free shipping work on WillowTreeStore.com? The free ground shipping offer is for each order totaling over $49.00 going to one location.